Making Good Things Happen
A blog that informs our clients about real world topics related to what we do as Scale Strategic Solutions!
10 Guiding Principles for 10 Years By. Calista H. Smith

Scale Strategic Solutions begins its 10th year of transforming information into action in 2021. When I started the business in 2011, it was simply a move from a closed door to an open door based on the skills and interests of one individual. It is now an organization with a team of employees and collaborators working on a common mission to support continuous improvement with clients in education, economic and workforce development, health, and social services.
Here are two inspirational stories offering 10 guiding principles for our 10th year and beyond.
Georgia Gilmore, Montgomery Bus Boycott activist and entrepreneur
During the Civil Rights Movement, Georgia Gilmore led the Club from Nowhere
which sold meals and baked goods to fund the Montgomery Bus Boycott. Funds from the club helped fund the car pool system and other activities of the boycott. Gilmore agreed to coordinate the secret effort which made her vulnerable to domestic terrorism and persecution while shielding other volunteers in the club. She also lost her job as a cook at a local restaurant because she testified in defense of the national hero we celebrate this month, Dr. Martin Luther King, Jr., during the anti-boycotting trail against him. However, she was able to start her own catering company stemming from customers who supported the Club from Nowhere. Gilmore reminds us to:
1. Be Courageous: Despite risks and fears, be courageous in pursuing your vision and what is right.
2. Use What You Have: Appreciate what you have in skills, resources, and relationships. Leverage what you have, great or small, to be successful.
3. Meet Practical Needs: Understand the practical needs required to get things done. Don’t ignore essential, practical needs for yourself, your family, your business, and your community.
4. Prepare for the Long Haul: Results may be delayed or even elusive, and it may be unfair. However, you must stay focused on achieving the ultimate objective.
5. Speak Up: Everyone’s voice matters. Speak up respectfully while also listening to others. Aid others in making their voices heard.
John Scott, 2016 National Hockey League All-Star Game MVP
I recently heard the Radiolab The Punchline
episode that shares the story of two podcasters who suggested the All-Star candidacy of John Scott, a hockey player with a minimal role on the ice, as jab at the NHL voting process. Scott won the fan vote, but the league tried very hard to stop his participation in the the All-Star game, including a cross-continental trade and demoting him to the minor leagues. However, John Scott not only played in the All-Start game but scored the winning goal and was named the game’s MVP.
6. Expect the Unexpected: Do not assume particular results or outcomes. Be ready for what comes your way.
7. Operate with Openness: Be open to participatory practices. If you ask for input, consider it sincerely.
8. Covet Not Control: Don’t desire control for control sake. Steward what is already in your control. Trying to manipulate the process may be futile.
9. Make It Clear: Be clear about your vision. Communicate clearly your intentions and their nuances.
10. Accept Opportunity with Grace: Meet opportunity, anticipated and unanticipated, with humility but don’t be afraid to pursue it if it aligns with your vision. Your best effort may be just what is needed.
As we enter this 10th year of business, Scale Strategic Solutions looks forward to putting these principles into practice.

Organizations working in education, health, and social services often face complex challenges. No single group can solve these issues alone. Public agencies, nonprofit organizations, and philanthropy must work together to create lasting impact. Strong collaboration depends on trust. Trust is not automatic. It must be built with intention over time. At Scale Strategic Solutions, we have supported partnerships across sectors. These experiences show that trust is the foundation of effective collaboration. To support this work, we use a simple framework. DECIPHER Your Relationships and Communication This framework helps partners build and maintain trust. D – Dialogue-driven Trust starts with conversation. Partners need open and ongoing communication. Everyone should have a chance to share ideas and concerns. Regular dialogue helps partners stay aligned. E – Equitable Each partner should benefit from the collaboration. Organizations bring different strengths and resources. Fair exchange matters. Respect each partner’s role, capacity, and perspective. C – Clear Clarity prevents confusion. Define roles, responsibilities, and expectations early. Make sure commitments are easy to understand and act on. Clear agreements reduce conflict. I – Iterative Trust builds over time. Start small and follow through. Use feedback to improve the partnership. Learn together and adjust as needed. P – Purpose-aligned Partners need a shared mission. Clear goals keep everyone focused. When challenges arise, shared purpose helps guide decisions. Alignment around outcomes keeps the work moving forward. H – Honest Collaborators must be transparent and truthful with each other. Address challenges early. Set clear boundaries when needed. Honest communication builds respect. E – Engaged Partners must stay actively involved. Engagement means more than attending meetings. It shows commitment to the work and the relationship. The collaboration has to be beyond transactional. R – Reliable All partners need to own and follow through on commitments. Consistency builds confidence. Accountability strengthens the partnership over time. When commitments do not come to fruition, the responsible party assumes ownership and takes corrective action. Partners also balance shared accountability with shared grace. From Principles to Practice Trust building is a practical skill. We must approach it intentionally and consistently. Communication routines, project management practices, and relationship-building opportunities help hone those skills that reinforce the trust. Trust does not happen by chance. It requires effort and consistency. Use the DECIPHER framework to guide your partnerships. Build trust. Strengthen relationships. Create lasting impact.

The end of the year invites us to pause, reflect, and appreciate the tools, resources, and rituals that help us do impactful work. At Scale Strategic Solutions, we spend our days turning information into action, supporting businesses as they clarify their vision, understand their impact, and strengthen their systems.

In today’s data-driven world, local health departments (LHDs) play a critical role in shaping community health and advancing equity. Yet, to do this effectively, they need more than just national trends, they need access to localized, granular data that reflects the real conditions on the ground. Data sharing is not only a technical challenge but a strategic community-focused practice. When LHDs collaborate with community organizations such as schools, hospitals, social service agencies and law enforcement, they unlock new pathways to address public health challenges more effectively. Local data allows communities to identify emerging health threats, evaluate the impact of programs, and understand how the Social Determinants of Health influence well-being. Scale Strategic Solutions, in partnership with D.E.E.P. Consultants and Strategik513, is proud to announce the development of a robust, strategic roadmap designed to support public health professionals in leveraging data to improve population health outcomes and reduce disparities. Our team of subject matter experts collaborated closely with the National Association of County and City Health Officials (NACCHO) and local health departments to gain firsthand insights into the challenges and opportunities surrounding data sharing practices. This discovery process informed the creation of two key resources aimed at building data capacity in the field. The "Increasing Data Sharing Capacity for Local Health Departments" asynchronous training, alongside the complementary Data Sharing Resource Guide , are now available on NACCHO University , the organization’s online learning platform. At Scale, we are committed to advancing the culture of data sharing within public health ecosystems. These resources were developed to meet practitioners where they are, offering flexible, high-impact tools to drive meaningful improvements in health equity and data-driven decision-making. If your organization is interested in learning more or would benefit from a customized training solution tailored to your specific data sharing needs, we invite you to contact us . Together, we can empower local health leaders with the tools and knowledge needed to transform data into action.







